Terms and Conditions
These Booking Conditions
form the basis of your contract with Vigla Natura Ltd. Please read them
carefully as they set out our respective rights and obligations. This
contract is made on the terms of these Booking Conditions, which are
governed by English law, and both parties shall submit to the jurisdiction
of the English courts. Issue date October 2009, errors and omissions
1) What happens when you
make a reservation?
All bookings are made and accepted subject to the terms set out in these
conditions and the information detailed in this supplement. When you
make the booking by sending instruction verbally, electronically or
in writing, we will pencil this booking or notify you of alternative
arrangements if there is no availability for your specific request.
It is only upon receipt of a completed signed booking form that your
booking is confirmed and we will issue you a Confirmation Letter. Please
check this thoroughly when you receive it and if there are any errors
or omissions tell us immediately as any changes made at a later date
may incur amendment fees. A contract is entered into on receipt of your
completed booking form.
2) Do we guarantee the
The price shown on your confirmation is fully guaranteed provided conditions
of payment are adhered to. All prices are in Euros. Whilst we reserve
the right to change our prices at any time before you book, including
any special offers we have from time to time, which may or may not be
the same as the brochure price, the price of your holiday as agreed
with you, as shown on your invoice will not be increased, unless you
subsequently amend the booking. Please check your invoice carefully
to ensure that it reflects your intended booking.
3) What is included in
The price includes booking of your accommodation, maid service, linen
and bath towels, use of the grounds, services of our local representatives
and membership of our naturist clubs for every bed paid for. Everybody
attending the club must be a member of this private club. We operate
under the European Law, which gives us the right to exercise naturism
in defined areas, designated hotels and private property as long as
we do not offend the public eye.
4) What is not included
in the price?
Flights and airport taxes, travel to and from the airports, car hire,
meals, travel insurance, visas where applicable. Our agent can arrange
on your behalf transfers and car hire, which will be noted on your booking
confirmation but payable on arrival.
5) What if you want to
bring guests to the club?
All visiting parties to our clubs must be a member. Therefore if they
are staying for any period, even if this does not affect the cost of
the accommodation, they must be declared to Vigla Natura Ltd prior to
arrival. If guests will only be attending during the day, they must
pay a daily membership fee.
6) What deposits need to
be made and how can they be paid?
You must pay a deposit to hold this booking, which we expect to receive
within 14 days of penciling the booking. The deposit amount will be
25% of the total booking price. This can be paid by cheque posted to
our address, direct transfer into our account or by debit / credit card,
the details of which can be given to us verbally. There will be a charge
for accepting cards.
7) What happens if you
do not pay the deposit?
If this is not received within the 14 days, unless otherwise arranged,
your booking will be cancelled. If intended departure is within 8 weeks
of when the booking is made, then the deposit is payable at the time
of booking, or within 5 working days. The person, in whose name the
booking is made, acts on behalf of all other persons named, must be
over 18 years of age and becomes responsible to us for all payments
in respect of the booking.
8) How do we pay for the
The balance of monies owing on the booking of the accommodation will
be payable upon arrival to the club. This can be paid by card, EUR cash
or by a transfer direct into our account before arrival. Any monies
accrued during your stay spent either at the pool bar or on excursions
will be payable upon departure from the club..
9) What happens if we change
Although it is unlikely that we will have to make any changes to confirmed
bookings, it can happen. Changes are usually of a minor nature, and
we will advise you at the earliest possible date, if there is time,
before your departure. If a major change occurs, provided it does not
arise from events beyond our control, you will have the choice of (a)
accepting the changed arrangements, (b) purchasing another available
holiday from us, or (c) cancelling or accepting the cancellation and
receiving a full refund of all monies paid to us.
10) What happens if Vigla Natura Ltd are forced to cancel your holiday?
We reserve the right, in any circumstance, to cancel your holiday. We
will endeavour to not cancel your holiday less than 8 weeks before the
scheduled departure date, except in circumstances that are beyond our
control. If we are no longer able to provide the holiday originally
booked under circumstances Vigla Natura Ltd are responsible for, we
will return your deposit, or offer you an alternative holiday of a comparable
11) What are Vigla Natura
Ltd liable for?
We accept responsibility for the acts and/or omissions of our employees
while acting within the scope of, or in the course of their employment
with us. We also accept responsibility for any deficiencies in the services
we are contractually obliged to provide, or the failure of such services
to reach a reasonable standard.
12) What are Vigla Natura Ltd not liable for?
We are unable to accept responsibility for any aspect of your holiday
affected by matters over which we have no control. These include war
or threat of war, riots and civil strife, terrorist activity, natural
or nuclear disaster, earthquakes, weather conditions, fire, flood, drought,
industrial disputes, government action, airport regulations and closures
or technical transportation problems which may affect the service of
apartments abroad or other circumstances amounting to force majeure.
We are unable to accept responsibility for the closure of the club if
brought about by parties over whom we have no control. We do not accept
responsibility in respect of death, bodily injury or illness of any
person taking one of our holidays, except when caused by the negligent
acts and/or omissions of our employees or sub-contractors while acting
within the scope of, or in the course of their employment of sub-contract.
If we are forced to cancel your holiday we cannot be held responsible
for other aspects you may have booked independently such as flights
or car hire etc.
We have done our best to ensure that our website and documentation are
accurate at the time of going to press. However, you will appreciate
that we do not own the accommodation and changes may occur. On occasions,
especially during low season, certain facilities or amenities such as
tourist attractions, restaurants etc, may not be open or available as
advertised, due to maintenance, weather conditions, lack of demand or
for other reasons outside our control.
Although we make every effort to provide all the facilities you would
expect from your holiday, it is possible that from time to time, especially
in high summer, you may experience such things as a temporary power
cut or water shortage. In the low season, and on Public Holidays, some
of the public facilities may not be available. Also during local festivals
villages that are normally peaceful may be transformed. Sadly, there
are no seasonal building restrictions and we have no control over such
matters. We cannot be held responsible for mosquitoes, ants and other
insects, which are common in warmer climates; nor can we be held responsible
for aggravations such as goats, dogs or cats roaming around or late
13) What happens if you
want to make changes to your booking?
If you wish to change your holiday in any way, and we can accept the
change, you may be liable to an administration charge of €25, in
addition to any charges arising from changes in price if the amendment
moves the booking into a different season.
(i) No changes are allowed from a full price holiday to a special offer
(ii) No changes are allowed from one year to another. This would be
treated as a cancellation.
(iii) If there is a change in the number of persons booked on the holiday,
that requires a sofa bed or zed bed to be used, the price will be recalculated
on the basis of the amended party size, subject to availability and
the booking will be re-invoiced accordingly.
14) What happens if you
cancel your booking?
If you wish to cancel your holiday, this must be done in writing or
electronically by the person in whose name the holiday is invoiced (or
the travel agent through which the booking was made). The effective
date for any cancellation will be the date we receive it at our office.
If you cancel, a cancellation charge will be levied as per below: More
than 42 days loss of deposit, 29 - 42 days 50% of total booking , 22
- 28 days 60% of total booking, 1 - 21 days 100% of total booking
15) What happens if you
break or damage anything on your holiday?
You are responsible for any breakages or damages caused by you or any
member or your party during your stay in your accommodation. It is your
responsibility to either resolve the situation or make full payment
to our representative before your departure.
16) What about Travel Insurance?
We insist that our clients arrange Travel Insurance for their holiday.
Your holiday insurance will cover cancellation, delays, injuries etc.
providing you have a valid reason which meets the insurance policy's
17) What happens if you
complain about your holiday?
If a problem arises during your holiday, it is important that you advise
the supplier and/or representative at the earliest opportunity, who
will endeavour to put things right.
18) What if you or any
of your party has special requirements?
You must inform us at the time of making your booking of any special/specific
requests which you may have so that we are able to make arrangements,
as far as reasonably possible, to cater for them. However, we cannot
guarantee that we will be able to cater for all special/specific requests.
We may have to make a charge to meet the costs of providing them. Please
note that such requests do not form part of our contractual obligations
and we have no liability to you if they are not met. If you or any member
of your party has any medical condition or disability that may affect
your holiday, it is vital that you tell us before you confirm your booking
so that we can advise as to the suitability of our accommodation because
we have many steps on-site.
19) Will our room be changed?
We retain the right to amend the specific room that is assigned for
you at booking, up until your arrival. But we will not amend your room
type i.e. Not an apartment to a studio, unless it is an upgrade on your
purchase. Whilst we will try to fulfill specific room requests it may
not always be possible to uphold.
20) What happens if we
We reserve the right in our absolute discretion to terminate without
notice the holiday arrangements of any customer whose behaviour is such
that it is likely, in our opinion, to cause distress, damage, danger
or annoyance to other customers, property or any other third party.
Under such circumstances we will be under no obligation whatsoever to
offer refund or compensation of costs you may incur. Under no circumstances
are you entitled to sub-let your accommodation with anyone other than
those persons shown on your booking.
21) What are the naturist
rules at our naturist resorts?
1) Nudity is both normal and expected within the whole of the complex,
2) Photography and video is prohibited in all public areas if it involves
others without their express permission
3) Adults in charge of children are responsible for their behaviour
at all times
4) No improper conduct, offensive or unacceptable sexual behaviour will
5) We request that large genital jewellery is removed or replaced by
a small discreet alternative
6) Single travellers are permitted at the resort but not in large groups,
please email or telephone to discuss your booking
7) All single naturists will be required to be a member of the INF or
their national naturist group
1) What passport, visa,
and health requirements are there?
It is your responsibility to ensure that you have a current passport
valid for travel , and a visa should you require one. British citizens
require a full 10-year passport valid for two months after your return
date. Children and Infants born after the 5th October 1998 are required
to have a passport of their own. We suggest that the passport's validity
lasts for six months longer than your planned return date. If you do
not hold a British or EU passport it is vital that you check current
entry requirements with the countries consulate.
Always check with your
doctor as to which inoculations and health requirements are advisable
or necessary for your holiday well before you travel. Information on
health is contained in the Department of Health leaflet 'The Travellers
Guide to Health' available from most Post Offices. It is also advisable
that prior to departure, you complete an E111 form available from the
Post Office. Foreign Office travel advice is readily available from
the Travel Advice Unit on 020 7238 4503. Travel advice is also available
on the internet at www.fco.gov.uk